Last updated: October 1, 2026
This policy explains what personal information Enlace Education Services (“Enlace”, “we”, “us”) collects when you use the Enlace mentorship platform — the website at mentor.enlaceeduservices.comand the Enlace mobile app for Android and iPhone — how we use it, who we share it with, and the choices you have. We handle personal data in line with Ghana’s Data Protection Act, 2012 (Act 843).
Information we collect
Information you give us
- Account details: name, email address, phone number, password (stored only as a secure hash), and your role (student or mentor).
- Membership and identity checks: your EPS membership number, or your Ghana Card number and a photo of your Ghana Card, used to confirm who you are when you register.
- Profile: an optional profile photo, and for mentors, professional details you choose to add.
- Mentorship activity: session requests, topics and notes, documents you upload, messages sent in live-room chat, class attendance and grades.
- Live sessions: your camera and microphone are used only while you are in a live session, class or lesson and have them switched on. Hosts can record a live room; everyone in the room sees a “Recording” notice while it runs. Hosts can also save the shared whiteboard.
Information collected automatically
- Device and sign-in data: the device model and app version used to sign in, IP address at registration and sign-in, and sign-in session records so you can stay signed in securely.
- Notification token: if you allow notifications, a push token for your device so we can send session reminders and updates.
We do not use advertising identifiers, we do not show ads, and we do not sell your personal information.
How we use your information
- To create and run your account and confirm your membership or identity.
- To arrange mentorship sessions, classes and lessons, and to run live rooms (video, audio, chat and whiteboard).
- To send reminders and updates by push notification and email — you can change these in the app under Profile → Notifications.
- To keep the platform secure, prevent misuse and fix problems.
- To meet legal obligations.
Who we share it with
Your information is visible to the people you work with on the platform: your mentor or students see your name, photo and the session details you share; class and lesson participants see each other in live rooms; administrators at Enlace can see account and activity records to run the service.
We use these service providers, who process data only on our instructions:
- Web hosting — stores the platform, its database and uploaded files.
- LiveKit — carries live audio, video, chat and whiteboard data during live sessions.
- Cloud storage for recordings — holds live-room recordings until they are deleted.
- Google Firebase Cloud Messaging — delivers push notifications to your device.
- Anthropic — reads the text on a Ghana Card photo during registration so you don’t have to type it. The photo is not used to train AI models.
- Email delivery — sends account and session emails.
Some of these providers may process data outside Ghana. We only share what each one needs, and we may disclose information if required by law.
How long we keep it
- Live-room recordings are deleted automatically after 5 days.
- Account information is kept while your account is open. When you delete your account, we erase your personal details within 30 days (see below). Records other people rely on — for example a past session with a mentor, or class attendance — are kept but no longer show who you are.
- Sign-in records expire after 30 days of inactivity.
Security
Connections to Enlace are encrypted (HTTPS). Passwords are stored as one-way hashes, app sign-ins use short-lived tokens stored in your phone’s secure storage, and recordings are kept in private storage that can only be opened through time-limited links by people who were part of that session, class or lesson.
Your choices and rights
- See and correct your details in the app (Profile → Personal information) or on the website.
- Notifications: turn push or email notifications on or off at any time.
- Camera and microphone: you can turn them off in a live room, or deny access in your phone’s settings.
- Delete your account: in the app under Profile → Delete account, or on the account deletion page.
- Ask us for a copy of your data, or object to how we use it, by contacting us.
Children
Some students on Enlace are under 18. Their accounts are created for education and mentorship only, with the involvement of their school, programme or guardian where required. We collect only what is needed to provide the service to them, and we do not use children’s data for marketing.
Changes
If we change this policy we will update the date above, and tell you in the app or by email if the change is significant.
Contact
Questions or requests about your data: contact Enlace Education Services through the Help & support page after signing in.